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Custom ticket statuses to be made customizable based on agent groups

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Jee

Posted May 27, 2024

Hi there,

Understood that there are custom ticket statuses available, but how about to make custom ticket statuses to be made available/customizable based on agent groups. 

This would really come in handy. 

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2 comments

Date
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    Sydney Neubauer

    Zendesk Luminary

    Jee I have a feedback post about the limitations regarding custom ticket statuses. One of which is limiting availability of the statuses: Custom Ticket Status limitations – Zendesk help

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    Shawna James

    Community Product Feedback Specialist

    Hey Jee,
     
    Thank you for taking the time to provide us with your feedback and Sydney for sharing your evergreen post. This has been logged for our PM team to review.In order to consolidate feedback I am going to close this post for comment. All votes and comments have been noted for our product team to review. We will share any further updates as they are available in the thread here. Thank you again!

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