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Improve filtering options in Guide/Gather search



Posted May 27, 2024

 

We would like to provide users with filters and sorting for search results in our help center. Examples of filters/sorting would be by date, alphabetically, by relevance, or by upvote count. 

 

Currently, users are only provided search results by relevance, which often includes very old forum posts that may not be relevant anymore. For reference, our users are primarily technicians and salespeople who require the most up-to-date information. 
 

This is a frequently occurring issue and causes frustration for our users, who have requested improved search functions. If the search logic were open to our developers, we may be able to create a diy solution, but since it is more or less a ‘black box’, we are at a loss of how to improve this without major performance issues (as we'd have to develop on the client-side). 
 

We are not currently using a workaround for this issue, though if we find one I will update this post. 
 

We would like to see both sorting and filtering options in the help center search for guide/gather, that include sorting/filtering by date, author, relevance, and votes. 


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Shawna James

Community Product Feedback Specialist

Hey Wynn,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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