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Report support tickets - Explore

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Jerson Rodrigues

Posted May 28, 2024

Creating a report on my agents' productivity in Explore. I want to know how do I get the number of tickets that were assigned to the agent on day "x" and how many were resolved (handled)?

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    Alex Zheng

    Zendesk Customer Care

    Hey Jerson,
     
    I would probably try something like the following to start in the Updates History dataset:
     

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