Recent searches
No recent searches
Unlist Article within Zendesk Guide Search
Posted May 30, 2024
We have different customer segments that are offered different levels of support. We need to be able to provide segmented contact information and help center articles. The ideal scenario would be to:
1. Unlist an article: the article is published but it won't be listed/visible in any article section and won't be searchable in our Knowledge Base
2. Everyone with the article link only can access the article: users are not required to log in
The alternative is to create a user segment and add users on an as-needed basis, but this would still require sign-on by the user. That is not an option for our customers.
1
2
2 comments
Meg Smith
This would be a welcomed improvement! Requiring our user base to create a specific log in for our Zendesk Help Center content would inhibit our ability to push people to our self service options. Would be great to have a public Help Center where we can segment certain articles through the use of direct links that are not indexed by search engines or visible in our Help Center.
1
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
0