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Multiply 2 Numeric Fields in Webhook



Posted Jun 04, 2024

Does anyone know how to multiply 2 custom number fields in a webhook? I'm not able to get it to combine the 2 together. 

Something like the below is what I'm trying to do. No clue on how to write this in the webhook though.

"Value":="Field 1"*"Field 2"

Or

“Value”:="Field 1"*"3"

 


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Jacob the Moderator

Zendesk LuminaryCommunity Moderator

Hi AJ Sneed 

You can use Liquid Markup for that. Assuming that the two custom fields you want to multiply, are ticket fields of a number type with IDs 1 and 2, you could do the following to produce the output:
{% assign result = ticket.ticket_field_1 | times: ticket.ticket_field_2 %}{{ result | round }}
The result here is rounded, so it is a whole number, if you want the decimal as output instead, you could do something like this:
{% assign result = ticket.ticket_field_1 | times: ticket.ticket_field_2 %}{{ result }}
Hope this helps you out.

 

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OMG thank you sooooo much!

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