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Agent Attendance export button
Posted Jun 06, 2024
Hi Zendesk Team, the report that you are having for agent-attendance is excellent and it is showing us the needed information.
Is it possible to add a download button to this report to have it in excel or csv?, probably we can sign up for the EAP “WFM reports API” to have this information but I prefer the download button.
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2 comments
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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Colleen Hall
Hey Francisco Hidalgo ,
While the real-time Agent attendance monitoring page can't be exported at this time, I'm happy to share that you can export a CSV of the historical agent attendance report. Please see About system WFM report templates for more information.
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