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Built-in calendar features
Posted Jun 13, 2024
Hello,
The provision of a calendar/availability is essential in a customer relationship and I do not understand why this feature does not exist.
Moreover, the bot creator offers a template for making appointments.
What I propose is therefore a native meeting/calendar feature
- Agents could define their own schedule and time-off
- They could also synchronize their M365, Google calendars
- But also a group calendar (group in which the agent is assigned)
With of course :
- Ability to attach one’s availability in a ticket with one click
- Offer the requester the possibility to update his appointment request
- Allow the bot to read/write/propose an appointment
- and more
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2 comments
Aaron Doane
This would be a great feature, especially for those who use Talk. This would cut down on playing “Telephone Tag”.
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Shawna James
Thank you for taking the time to provide us with your feedback and Aaron for following up here as well with your POV. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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