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Ticket Status now showing in all Views. How to remove?

image avatar

Kevin Powick

Posted Jun 14, 2024

As of this morning (14 June 24), all of my views now show the Ticket Status in the first column. 

 

However, when I look at the Formatting Options for my views, Ticket Status is not listed, because I do not want it listed.  The definition of my views themselves indicates the status of the tickets within them.

How can I remove the Ticket Status from my views?

Edit: I don't know why the screenshots look so bad.  They were perfectly fine in the editor when I created this post.

 

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2 comments

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    Shawna James

    Community Product Feedback Specialist

    Hey Kevin, Thanks for your question. The status at the beginning of the table alongside the checkboxes is not optional but a ticket to support could help explore further options to customize their views! Let me know if you would like my support in opening a ticket so you can get further clarity here!

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    Stephanie McIntyre

    @Shawna, going to support to “help explore further options to customize” isn't relevant here because this particular field cannot be customized.   Since this is a feedback forum, +1 to having the ability to control what is actually in the ticket view rather than having a mandatory column that cannot be removed.

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