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Five9 Integration for Calls



Posted Jun 14, 2024

Hello!

 

We have had Five9 integrated for years. Our process is -  if a new call comes in through Five9 - Zendesk will automatically create a new “phone” ticket, once the call ends the call data automatically gets stored into the phone ticket.

 

Recently our agents have noticed their call data merging into an incorrect ticket that is not related to the call at all. Has anyone else seen this, or know how to correct it? 


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Hiedi Kysther

Zendesk Customer Care

Hi Josie Cramer 

This needs an in depth investigation. I suggest reaching out to our Support team. Make sure to provide sample ticket IDs and if possible a HAR File, so our Advocates can troubleshoot right away. 

Thank you! 

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