Recent searches
No recent searches
Full text of ticket status is preventing from seeing more of the Subject
Posted Jun 19, 2024
Hello,
since today I have ended up in Zendesk finding out that instead of O,P,S next to ticket status, now we have the full text Open, Pending, Solved and etc. This change has reduced my useful work area and now important parts of the subject is not visible anymore and replaced by … which is preventing from clicking on the exact necessary ticket as our tickets are usually with predefined subjects where at the end is the more important information..
1
4
4 comments
Vanya Golomehova
Your editor was showing the screenshot perfectly fine before submitting - now it is not so clear how this change is wasting my screen space…
2
Sydney Neubauer
Vanya Golomehova it looks like you have Custom Ticket Statuses turned on. This is also one of the reasons we haven't turned this on as it will show the entire status (imagine a 36 character status as it shows the entire thing)
I made a feedback post regarding custom ticket statuses: Custom Ticket Status limitations – Zendesk help
0
Shawna James
Thank you for taking the time to provide us with your feedback and Sydney for following up here as well. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
0
Johannes Garske
+1 from us, highly needed
1