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Zendesk view trees: order of Personal and Shared views.
Posted Jun 19, 2024
It appears that changing the order of the View trees is not possible, and by default, the Shared views tree is positioned above the Personal views tree. As someone who created personal views, I would expect to access them without having to scroll down. The Shared views need to accommodate other teams working with tickets, substitutions, and other tasks, which can make navigation unclear and uncomfortable. While I am aware that you can collapse the Shared views, it still doesn't fully resolve the issue.
Am I overlooking something, or is it actually not possible to reorder the views? Could a feature like this be implemented, ideally with a Drag & Drop functionality to change the order?
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3 comments
Shawna James
Thank you for taking the time to provide us with your feedback. You can learn more about reordering shared vs. personal views here. As an agent you can reorder your person view however it is up to your admin to set the order of the shared view. Thank you again!
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Yaga
I agree with Tomas. It would make sense to be able to rearrange the Views also in the Main section. In our case, when Agents create personal views, then this is to ease their own workflow as every Agent can have different preferences for formatting, grouping, ordering … Personal views are where the Agent spends most of their time.
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Gouzerh Kevin
Totally agree with Tomas and Yaga, we should to choose
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