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Easy way to accessing the chat shortcuts



Posted Jun 24, 2024

User experience of using Zendesk chat shortcuts are very bad, Agents have to search the shortcuts by their name. Its not possible for agents to remember all shortcuts by name. Can you suggest any alternative.


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Arianne Batiles

Zendesk Customer Care

Hi Renu Sharma 

 

Are you referring to the shortcuts in the agent workspace? If so, agents may also type in a word in the description to look for the shortcut. Here's an example where I typed in the word “can” which is not part of the shortcut title: 

Here's an article for reference. 

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