Is there a report metric that counts solved tickets excluding child tickets?

Hey, yeah, you can give this a shot! 

Please make sure you read this article: https://support.zendesk.com/hc/en-us/articles/4408836190362-Writing-Explore-formulas 

• Open Zendesk Explore:
  • Navigate to Zendesk Explore from the product tray.
• Create a New Query:
  • Go to the Queries section and click New query.
  • Select the Support: Tickets dataset.
• Create a Custom Metric:
  • Go to Calculations > Standard calculated metric.
  • Name the metric, e.g., "Solved Parent Tickets".

• Define the Custom Metric: Use or customize the following formula to exclude incident tickets and only count solved parent tickets:

  IF ([Ticket type] != "Incident" AND [Status] = "Solved") THEN [Ticket ID] ENDIF

• Add the Custom Metric to the Query:
  • Add your custom metric "Solved Parent Tickets" as the metric to be counted in your query.
• Filter by Assigned Group:
  • Use the Filters panel to add a filter for your department or assigned group. This ensures that only tickets assigned to your department are included in the report.
• Apply Additional Filters:
  • If needed, add any additional filters, such as specific ticket types, creation dates, etc.

Best of luck! 

Thank you so much, Davor!  I'll give it a try : )