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Be alerted to DNS issue - Feature Request



Posted Jul 10, 2024

When a change is made to our DNS record and the match for our domain fails there should be proper alerting from Zendesk's side. 

 

I know this can be manually seen on the email page in admin, you need to scroll and check each email individually to see if there is a warning. 

 

The fact that it can be seen in admin, means alerts and or emails can be set up as well and this seems like an oversite on Zendesk's part. 

 

Zendesk should have some if not all of the below policies in place for such instances:

  • A grace period to fix this
  • An alert banner in the system or admin panel
  • Emails sent to the admins to have this looked into
  • Account Manager or Technical Team reach out to us to alert us of this

Multiple other SaaS applications have these policies in place and Zendesk should as well. 


 


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3 comments

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Ryan Winkler

Zendesk Product Manager

Hey Michelle, to confirm, are we talking about SSL certificates on brands & CNAME for host mapping or the SPF/DKIM/DMARC/CNAME verification for support addresses?

Just want to verify before I go into solutions or recording the right feedback.

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Sydney Neubauer

Zendesk Luminary

+1 to this feature - we run into this all the time - we have 300+ email addresses and do not have the time to manually check each. Especially since it doesn't automatically refresh (you have to manually click and then it will tell you).

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+1 to this feature 

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