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Ticket object does not contain the comments field in the response



Posted Jul 10, 2024

Hi Team .

 

when i made a call using the ticket api endpoint (api/v2/tickets.json) the response body did not contain the comments present in the tickets . (https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#json-format) here i could see under the json format there is a field called comments but the response which i get from zendesk server does not contain this field. I am aware that there is a separate endpoint to fetch comments which makes use of the ticket_id but i wanted to have the comments present in the ticket object itself as mentioned in the documentation . Is there any way to achieve this ?. Thanks.


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