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Making On-Hold Status visible to End Users



Posted Jul 12, 2024

Would it be possible to add ‘On-Hold’ as a status that is visible to our End Users? This is so we can give them a true reflection of where their ticket is up to and so that they can see clearly how many tickets are truly ‘Open’ and actively being worked against those where the SLA has been paused ‘Pending/On-Hold’ for different reasons. Thank you


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Shawna James

Community Product Feedback Specialist

Hey Lisa,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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