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Number of tickets created during the weekend

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Vemmal Naratharagan

Posted Jul 16, 2024

Hi everyone

 

Objective: Build a report to see the total number of new tickets being created during Saturday and Sunday only.

 

At the moment, we do a typical Mon - Fri but we do assign 1 resource during the weekend just to cover in case of something urgent comes up. 

I want to check what is the total Volume for the weekends only so that I can manage my resources accordingly.

 

In Zendesk, I couldn't find any other option apart from selecting the dates manually. Is there a way I could build this report to see the Total New Tickets Created for weekends only?

 

PS: I dont have the business hours being set up.

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    Nick Shehan

    Hey,

     

    Not sure if this is all you are looking to do?

     

    I added created date to use that to select a date range, eg only Sat/Sun tickets created this year.

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