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Measuring the time of Outbound Not Answered



Posted Jul 17, 2024

Is it possible to drill down into the outbound not answered metric, to see how much time was spent waiting for outbound calls to be answered by agents

 

I've been told “no” by someone but thought I'd put the question out to the community

 

Looking at the call metrics reporting I didn't see anything that jumped out other than measuring the number of "outbound not answered"

 

Any and all help and suggestions are welcomed.

 

Thanks all!

 


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