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Adjust the field weight of the labels so that admin can control the search results directly.



Posted Jul 25, 2024

It would be helpful if admin can control the search results for specific article and keyword easily.

 

Currently, according to  “About help center end user search”, the weight of Labels is 2.8 and title is 3.0.

So I think the article include the labels should be the top rank article if there is no article which title is exactly matching the search keyword. 

 

But it's not. Relevance scores are impacted by a text analysis process, and this factor is really dominant, especially semantic search is introduced. 

 

When I use the keyword as a label, I can find the article in search rank #20. 

( When I use the keyword as a title, I can find the article in search rank #1. )

 

As you know, title cannot include all keyword when the article is long. 

So label is needed, but it doesn't work effectively now and hard to control the search rank of keyword directly.

 

Please consider the change of label weight, or other solution. ( I made ticket about this issue, but cannot find clear solution. )


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Shawna James

Community Product Feedback Specialist

Hey Kidam,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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