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Team does not sync automatically with the Automations
Posted Jul 28, 2024
I have created a couple of automation to alert supervisors and agents whenever they are clocked as untracked for 10 minutes.
However, I have noticed an issue: if I select a specific team in the automation, and this team gains a new member after the automation was created, the automation does not sync with the new member.
As a result, I need to modify all the automation manually.
It would be beneficial if the automation could sync automatically whenever there is a change in the team members.
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1 comment
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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