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Bot - Responses grouping
Posted Jul 30, 2024
It would be useful to be able to classify bot responses into groups for easier retrieval.
For my part, I work with a lot of services, so I create responses according to the needs of my colleagues, but I have no way of organizing myself better other than prefixing the response name with "[Name] Response", the limit being that if I want to put one of the responses as an option proposed by the bot, I see this prefix.
What I'd like to see would be groups in the same way as for triggers
Group A
- Response A.1
- Response A.2
Group B
- Response B.1
Group C
- Response C.1
- Response C.2
- Response C.3
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1 comment
Shawna James
Thank you for taking the time to provide us with your feedback, it's great to see you engaging with the Zendesk Community and providing your feedback about our products! This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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