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The option to edit the ticket previews, when you hover on the ticket
Posted Jul 31, 2024
Hi,
It would be great if we have the option to edit the previews that show when you hover on a ticket, for example have the option to show more details, not just the latest reply.
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4 comments
Scott Tynan
Yes, and include custom fields.
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Sydney Neubauer
Yes please! There is even a current bug where the messages will load off the page at the bottom of a view. If we could set what is showed, we could atleast see the most vital information rather than miss what is being cut off
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Ryan Taugher
Easy product feature to add I'd think, and huge impact for teams and agents all over the ZDsphere. Please consider this feature
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Shawna James
Thank you for taking the time to provide us with your feedback and others for chiming in with your responses as well. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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