Product feedback - permission for User Merge needed on Roles level, currently not available

Hello,
We have a couple of cases where a staff member merged 2 users. This can caused a huge negative impact for our business/brand, because the agents who picks up the next conversations could provide wrong information.

Solving this issue will avoid involuntary and/or unnecessary merge of 2 customers from a person/staff member who doesn’t have the necessary permissions. 

We are often affected by this and it can cause a lot of business damage.

There is no workaround. We have a large amount of traffic, and we cannot constantly keep track if a customer was merged.

Our suggestion is to enable/disable “User merge” permission based on the Role level, so only specific people can have access to this functionality.