Product Feedback: Talk Dialer sorting / visibility options

Hello,

We received feedback from our Customer Support team regarding the option to pre-select a phone number on the Talk Dialpad when calling an end user. We have several phone lines, so our agents must look through the list of numbers and select the one they need.

Having an option to minimize/reduce the list of phone numbers for outbound calls will give agents a better experience.

As a workaround, we are using the option from Zendesk to remember the last number selected for outbound calls and we keep it as default pre-selected option for each agent.

We will appreciate if the following options can be added:

1. Add an option to assign phone numbers (for outbound calls) to specific team members or groups. It will reduce the list of phone numbers on the Dialpad.
2. Have bookmark/sort options enabled