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Default Outbound Phone number - Product Feedback

Answered


Posted Aug 27, 2024

We would like to have an option to re-order the phone lines on the dialpad. This option will facilitate the work of agents, especially when they need to make a lot of outbound calls. Outbound calls are a daily task, so our agents are required to use this workaround and find the desired phone number manually. We suggest implementing an option to reorder phone lines for every group we have in Zendesk. This will make the phone numbers for the specific group more accessible to the user and will make the daily tasks (outbound calls) faster and easier. Another workaround that will work for us is to have an option inside the phone line to assign that phone number to a specific group of agents.

 


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Sean Chuang

Zendesk Product Manager

Hello,

 

Thank you for your feedback, and your patience in these improvements. This request is in our backlog for prioritization. We aim to accelerate the number of deliverables in 2025.

 

Thanks,

Sean

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