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Envio de áudio para WhatsApp



Posted Sep 02, 2024

Boa tarde, pessoal! Gostaria de deixar um feedback aqui em relação ao envio de áudios para WhatsApp. 

Atualmente, nosso time utiliza bastante este recurso para comunicar algumas coisas mais complexas aos nossos usuários e a ferramenta de gravação de áudio é muito útil. Para utilizá-la o support, o agente precisa gravar pelo gravador do computador e enviar como anexo, mas é um caminho muito longo e muito passível de erros. 

O melhor dos mundos seria poder gravar direto na conversa com o usuário, sem ter que percorrer todo esse caminho. 

Muito obrigado!


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5 comments

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Shawna James

Community Product Feedback Specialist

Hey Lucas,

 

Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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Feature essencial. Já pensamos, inclusive, em trocar de ferramenta pela falta desse recurso.

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Arpan Nagdeve

Zendesk Product Manager

Hey Bruno, thank you for taking the time to provide us with this feedback! 
 
This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 
 
Thank you again for your feedback and for being a valuable customer with Zendesk.

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