Submit a Ticket in Messaging/Bot

We really like the new AI bot capabilities, especially how it can create a brief answer from our help center and link to it.  Great job!

Even so, we're looking for an easy option to have the bot create an email ticket, rather than just “transfer to agent” for a messaging conversation.  We'd like for our bot to first try answering, and if the user needs to escalate to an agent, it would collect their email address and create an email ticket with the full bot conversation included.

Thanks!