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Filter for Tickets with Specific Dates
Posted Sep 05, 2024
Currently, you can only filter tickets dates by any, 24 hours, 7 days, 30 days, 3 months, 6 months, year, and over a year ago. We would like the ability to have a custom date filter.
We had an issue where Twilio's transcription process was down and they had to backfill our transcriptions. I had to manually go through 150+ pages of tickets to find a specifc date.
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2 comments
Anna Valdez
+1
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Shawna James
Hey Jessica,
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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