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How to determine your Category page URL
Posted Sep 11, 2024
Hello
I am trying to setup my home page using a template. In the Home Page Introduction section I want to use the iconography and Category name to link to the specific Category page, but I can't determine what that URL will be. In the example below, I am using https://support.placeholder.com/hc/en-us/categories/troubleshooting (placeholder is being used where my company domain would be). However upon clicking the link on the home page, it does not appear. How do I find/use the correct URL to get to the specific Category page?
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Li Xia
It sounds like you’re trying to link to a specific Category page in your Help Center, but the URL format might not be quite right. Here’s how you can find the correct URL for your categories.
Go to Your Help Center Admin Panel:
In the Help Center, click on the “Arrange content” tab in the sidebar.
Click on the topic (i.e. category) you want to link to.
When you click on the topic, your browser will take you to the topic page, and the URL in your browser’s address bar will be the direct link to that topic. It will typically follow this format:
https://[yourdomain].zendesk.com/hc/en-us/categories/[TopicID]-[TopicName]0