Bot Functionality in Social Media Channels such as Facebook Messenger

The Bot we built out really serves our customers well. It works great on our web site where we have the Bot widget embedded. However the functionality does not work when the Chat originates in Facebook (META) Messenger, from which many of our clients reach out to us. 
 

In particular, a critical Drop Down field near the beginning of our data collection does not even appear in Facebook Messenger. We had to create a very scaled back version of the Bot for social media that is very limited in its capability to aid our agents.

We request that the “Ask for Detail” components that work perfectly with the embedded widget are upgraded to work in social media.

See article here: 
https://support.zendesk.com/hc/en-us/community/topics/1260801325369