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Android Messaging SDK Flaky Behavior - Image Upload, Freezing, Crashes (v2.24.0)

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Shumin Gao

Posted Sep 11, 2024

We're encountering intermittent issues with the Android Messaging SDK version 2.24.0 that are impacting our application's (singleinstance activity) stability and user experience.

 

Specific Problems:

  • Image Uploads Fail: Attempts to upload images through the SDK sometimes fail, preventing users from sharing media.
  • Crashes: In certain cases, the app crashes completely during messaging interactions.

These problems collectively create a frustrating and unreliable experience for our users. Could you please help in investigating and resolving these issues promptly to ensure the stability and usability of the Android Messaging SDK.

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    Tipene Hughes

    Zendesk Developer Advocacy

    Hi Shumin,
     
    Could you go through the troubleshooting guide here and provide as much information as possible relating to the issues you're seeing. Once done, I'll be able to look in to this further for you.
     
    Thanks,
     
    Tipene

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