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One trigger shown 3 times in ticket events
Posted Sep 12, 2024
Hi everyone,
Why am I seeing the same trigger listed 3 times in a ticket's events which happens on all tickets via email? The trigger sets the Group = L1 IT, and Team Responsible = IT Services. We have no triggers setting Tags, only the ZD auto tag feature on tickets. I have similar triggers with other support email address that also show 3 times in ticket events.
- Group L1 ITTrigger Requests received from itservices@nnnnnnnn.com routed to IT L1
- Tags it_servicesTrigger Requests received from itservices@nnnnnnnn.com routed to IT L1
- Team Responsible IT ServicesTrigger Requests received from itservices@nnnnnnnn.com routed to IT L1
Thanks
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1 comment
James Clark
Hi Ruben,
If “Team Respsonible” is a custom field, then when your trigger is setting IT Services as a field the tag related to this feild will also be being applied.
So although you do not have a specific action to set the tag, by setting the Team Respsonsible Customer Field the tag is being added and this is why it showing in events.
Thanks
James
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