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AI Summary Generator Needs Improvements

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Posted Sep 19, 2024

The AI summary feature seems to generate basically the entire article. It would be great if it could simplify and summarise the page in one or two sentences instead.  The feature could also offer a place for us to write a prompt that will help customise the summary. An example prompt could be “Summarise this article in two sentences using a friendly tone of voice”. 

 

Currently, an example of a summary for one of our articles looks like this. It's way too long: 


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5 comments

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Patrycja Walencik

Zendesk Product Manager

Abby Olorunnife, thank you for letting us know, the expected summary shout be shorter. I will create ticket on behalf of you and then we will be able to investigate what is happening.

Best, 
Pati

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Patrycja Walencik

Zendesk Product Manager

Hi Abby Olorunnife I am happy let you know that we improved article summary - the generated content should be shorter. Please check this functionally one more time and lets us know what do you think. 

Best, 
Pati

 

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Patrycja Walencik I just used the article summary generator and it's still as long as the screenshot in Abbys original post. See mine below - way too long. It should behalf this at a maxiumum. 



I too agree that there should be the option to ask the generator to shorten it if you still don't like how long it is. 

Or be able to tell it to generate a summary in X amount of words or less, and perhaps this is a global setting or individual per article - or both even. :D

 

 

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My experience has been the same (as recently as today). The generated summary is way too long. But, I do like the look of the summary block, so I just type in my own 1-2 sentences rather than use the generator. 

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Patrycja Walencik

Zendesk Product Manager

Thank you for you feedback, we are working on improve this capabilities. Nikki Goodson happy to see that you enjoy the look of summary block :) 
 

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