Recent searches
No recent searches
Allow individual end users to comment on org's tickets
Posted Sep 19, 2024
Currently, it's possible to allow ALL users on an org to view and comment on all tickets.
But it's only possible for individual users to view all tickets and NOT comment on them unless they are CC'd on the ticket
It might be an excellent improvement to allow individuals to View Only or View AND add comments, as some organizations have local application admins.
5
8
8 comments
Aaron Doane
This would be a great enhancement!
2
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
2
Scott Tynan
Yes a great idea! Our customers would love this as we could then make commenting available to senior management and decision makers so they can weigh in on tickets.
0
Gärtner Pavel (SOLSOL)
we need it also!
1
Alina Wright
Hi all, thanks for submitting this as product feedback. I've submitted this as feedback in our internal tracking system so I can keep an eye on it. Please continue commenting and upvoting so I can monitor the priority.
Best,
Alina
1
Alina Wright
-1
Scott Tynan
Sorry, why?
This feature has had a lot of support. Could you please explain why you are disregarding this feedback?
Also, the community events link doesn't work.
0
Alina Wright
0