Recent searches


No recent searches

Allow individual end users to comment on org's tickets



Posted Sep 19, 2024

Currently, it's possible to allow ALL users on an org to view and comment on all tickets.

 

But it's only possible for individual users to view all tickets and NOT comment on them unless they are CC'd on the ticket

 

It might be an excellent improvement to allow individuals to View Only or View AND add comments, as some organizations have local application admins.


5

8

8 comments

image avatar

Aaron Doane

Zendesk Luminary

This would be a great enhancement!

2


image avatar

Shawna James

Community Product Feedback Specialist

Hey Paul,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

2


Yes a great idea! Our customers would love this as we could then make commenting available to senior management and decision makers so they can weigh in on tickets. 

 

0


we need it also!

1


image avatar

Alina Wright

Zendesk Product Manager

Hi all, thanks for submitting this as product feedback. I've submitted this as feedback in our internal tracking system so I can keep an eye on it. Please continue commenting and upvoting so I can monitor the priority.

 

Best, 

Alina

1


image avatar

Alina Wright

Zendesk Product Manager

At this time we are going to close this post for comment and mark it as “Not Planned”. If you are interested in learning more about this and other features being built please make sure to check out our Community events and Zendesk Updates. Thank you again for your feedback and we appreciate you being a valuable Zendesk Community member.

-1


Sorry, why?

This feature has had a lot of support. Could you please explain why you are disregarding this feedback?

Also, the community events link doesn't work. 

0


image avatar

Alina Wright

Zendesk Product Manager

Hi Scott, I'm not disregarding this feedback. We get thousands of requests for feature upgrades and we can't commit to all of it. I've submitted it to our internal system so I can better track it for priority. 

0


Please sign in to leave a comment.

Didn't find what you're looking for?

New post