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Layout Customization on new tickets
Posted Sep 20, 2024
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)
The customization of the agent workspace is not complete: you can only customize current tickets but when you open a new ticket it will have the standard ticket layout
What problem do you see this solving? (1-2 sentences)
I find the new version of Zendesk is only usable with a good customization
When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)
We open several new tickets on a daily basis
Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)
Yes I use the old version of Zendesk (without agent workspace) and I wouldn't have any problem to keep on using it, but you force me to upgrade by the end of October.
What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)
Very simple: let the personalized default layout apply to all tickets. Why not? I can't see any reason.
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1 comment
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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