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Automatically Removing CC From Ticket



Posted Sep 20, 2024

Is there a way to automatically remove CC from the ticket if the person/address being CC'ed has a specific domain?  Maybe by organization?


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2 comments

I can see this being very useful. 
We often get customers sending a single email to all service providers requesting pricing or other information. 
We already mark our competitors as such using custom fields so would be great to be able to remove them (or at least alert to the presence) of them on the ticket from a customer. 

 

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Shawna James

Community Product Feedback Specialist

Hey Pete,
 
Thank you for taking the time to provide us with your feedback. At this time this is not a functionality within Zendesk, please see an older thread here on the same feature request. I will log this as feedback but I am going to close this post for comment in order to centralize the feedback and ask folks to upvote and comment on the linked thread. Thank you again for taking the time to share your feedback!

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