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Teams <> Zendesk Integration - Agent Status Sync

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Hannah Lucid

Posted Sep 24, 2024

Hello,

 

Does anyone know if there is a way to sync the Agent status between Teams and Zendesk using the integration?

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    Francis Casino

    Zendesk Customer Care

    Hello Hannah!
     
    I hope you're having a wonderful day! While there isn't a ready-made solution for syncing agent status between Teams and Zendesk, you can definitely explore using APIs or third-party integration tools to make this happen. 

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