Recent searches
No recent searches
Ability to sort agents via shift start
Posted Sep 27, 2024
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)
Ability to sort agents via their shift start on the Auto Schedule Tab instead of the default groupings (location, team, all agents) as this will give a bigger picture view of your day. This is affecting admin users
When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)
This affects us every day as this is a tool limitation
Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)
No. We are currently using what the tool has to offer right now.
What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)
Well as mentioned, the ability to sort agent via their shift start. We can keep the groupings but we can add another function to "SORT" of some kind so we can view it more seamlessly
6
3 comments
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
0
Maksym Shynkarenko
I have great news for you. This feature is being in the works right now. We expect to release it by the end of this quarter.
Per our Community Guidelines, we can provide general guidance for anticipated feature release dates. Keep in mind, it may be subject to change. To stay on top of product releases please visit our What’s New page in the Help Center. We are going to leave this post open for comment to allow others to provide their feedback and use cases.
Thank you again for your feedback and for being a valuable customer with Zendesk.
0
Renz Belardo
Hi Maksym,
This is great! Thank you for delivering the news and hoping to see it at the end of the quarter.
Thank you!
0