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Adding an additional placement for an article in progress should not publish the changes



Posted Oct 01, 2024

Once I added an additional placement for an article with some unpublished changes (In progress), I noticed that the article in the new placement was published with the changes even though these are not live. This should not happen; I would expect that adding a new placement should pick up the live version of the article and not automatically publish the changes. You can check the example below:

Original article placement: https://help.workable.com/hc/en-us/articles/18548272089367-Using-the-Employee-Breakdown-Report 

Additional article placement: https://help.workable.com/hc/en-us/articles/26745955518231-Using-the-Employee-details-Report (this version has published the unsaved changes that I have for the original article)

Let me know if you require more info to check this. Thanks!


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5 comments

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Katarzyna Karpinska

Zendesk Product Manager

Hi Katerina Papaefthymiou, thank you so much for bringing it to our attention. This is not an intended behaviour. We are fixing it right now and the problem should be resolved later today. 

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Katarzyna Karpinska

Zendesk Product Manager

Hello, the fix is already out, pls let me know if it's working for you :) 

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Katarzyna Karpinska Orsolya Forster We are seeing the article attachments publish live to production upon only saving the changes, not publishing the article. Is this a similar bug to above with premature publishing, or is that expected behavior for article attachment(s) added from the sidebar? Thanks!

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Orsolya Forster

Zendesk Product Manager

Rebecca do you mean, when you try to add an attachment to a draft article, it gets published upon saving?

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Orsolya Forster Yes, that's right. I realized that upon “update settings”, this affects the article immediately (just like changing permissions), so I think that is expected behavior for any article. I tested, and it does NOT publish any other changes - just permissions/attachment changes. 

For second placements, the attachments are not included and need to be added again/managed separately. Just making sure this is all expected? Thanks!

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