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Feature Request: WFM Custom Fields support multi-select fields



Posted Oct 01, 2024

We use a multi-select field to track specific issues. Many of our tickets can have more than one issue or subject and I have my team use this field to apply all applicable issue types. 

 

For reporting purposes, I notice that WFM supports custom fields (YAY!), but those custom fields do not include multi-select fields. It would be of immense value to our company to be able to report on how much time agents are spending on particular issue types. It would help us determine whether a requested feature or issue needs to be prioritized.

 

Thanks!


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Shawna James

Community Product Feedback Specialist

Hey Joshua,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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