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Feature request: Triggers and automations to allow action = Add internal note



Posted Oct 03, 2024

Following on from https://support.zendesk.com/hc/en-us/articles/6191477770906-Recipe-Adding-comments-and-notes-to-tickets-using-triggers

It appears the ability to have the trigger/automation action to add an internal note is not available, unless AI add-on is purchased or via webhooks.
We would like this simple action to be available to all, and not limited to above please?


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32 comments

Right on Joel!

 

Glad you folks finally got the work done, looking forward to use the feature as soon as it's available!

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I am utterly thrilled to see this feature rolling out. I will making use of it from the day it becomes available! 

I am very excited. 

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