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Use Solved Ticket Data to Teach Bot
Posted Oct 04, 2024
Allow US to easily use resolved ticket data to identify common queries and resolutions. This data can serve as a rich resource for training the BOT. By harnessing the wealth of information in solved tickets, Zendesk can significantly enhance its bot capabilities, leading to improved customer service efficiency and user satisfaction. It can also drastically accelerate adoption among CX leaders globally. One of the biggest hang-ups is having the time and energy to create questions and modify answers.
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Shawna James
Can I point you in the direction of our product feedback template? This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. If you could, we would appreciate you taking the time to update your post and utilize the template.
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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