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Not all sections are appearing when trying to link an article



Posted Oct 08, 2024

I have read the other posts and it seems others have had similar issues. When searching for a section to place an article, they are not all showing, or they are not all available. In this particular situation, the category I am clicking into shows no sections within it - when it should have 18, and each of those should have multiple sections. Is there a setting that needs to be clicked to ensure these show up and are available?

Thank you.

 


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8 comments

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Katarzyna Karpinska

Zendesk Product Manager

Hi Kelly, thank you so much for raising this issue, would you be possible for you to grant us a temporary assumption rights so that we can dig into this problem? =

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Katarzyna Karpinska The assumption rights should be already turned on.
Thank you.

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Orsolya Forster

Zendesk Product Manager

Hi Kelly Patkus , we recently released a bug fix which should fix the section visibility problem. Do you see it working as expected?

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Orsolya Forster Yes, it is working now. Thank you.

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Orsolya Forster  We have the same issue on our instance. It is still not working.

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Orsolya Forster

Zendesk Product Manager

Torsten Serfling , can you test again?

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Orsolya Forster  Thanks. Issue is solved.

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Orsolya Forster We are also seeing this issue.

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