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Why AI Bot do not work on Unify Classic SDK - Android

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Reinaldo Medina

Posted Oct 09, 2024

Hello, I'm checking why when creating a chat with the classic Android SDK, the answerBOT responds to default messages, and the BOT AI that is created in the Zendesk account is not used?

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    Christopher Kennedy

    Zendesk Developer Advocacy

    Hi Reinaldo,
     
    AI-generated replies for conversation bots are only available on the Messaging channel.  To include the Messaging channel in your mobile app, you must use the Zendesk mobile SDKs - not the classic mobile SDKs.

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