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Embedded videos are blank in the article editor

Completed


Posted Oct 09, 2024

When I embed videos in my articles, all I see is a blank box on the article editor page. 

 

I have to preview the draft of the article to play and check the video. In the previous experience, I could play the video within the article editor page to double-check that the video would play correctly. This was a better experience for me and for the other authors who publish articles in our help centre. 

 


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Patrycja Walencik

Zendesk Product Manager

Hi Abby Olorunnife

Thank you for your feedback, we will check what is happening here. I will create the ticket on behalf on you. 

Best, 
Pati 

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