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Allow for Ticket Tab reorganizing
Posted Oct 10, 2024
Scenario:
You need to look at multiple tickets from multiple requestors. You have 1 ticket from each requestor open with tabs for both. Requestor 1 tab is the first tab and Requestor 2 tab is to the right of it(screenshot below). You now realize that you need to open another ticket from each.
Currently:
The tickets will open up in a new tab at the far right of ticket tabs, in order you select them. You cannot reorder the tabs, leaving Requestor 1's second ticket between Requestor 2's first and second tickets. The order is now Requestor 1 ticket #1, Requestor 2 ticket #1, Requestor 1 ticket #2, Requestor 2 ticket #2. Screenshot below for visual aid.
Suggested:
Allow us to reorder ticket tabs and open related tickets next to the tab they are opened from. Performing the same action as above would result in Requestor 1 & 2's tickets both being grouped with their respective tickets. Screenshot below for visual aid.
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2 comments
Scott Tynan
It would also be really good to have the ability to “pop-out” tickets to view in separate windows without confusing the audio settings for talk.
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Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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