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Hide tickets in the “Updates to your ticket” section after opening them

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Zhansaya Adyrbek

Posted Oct 17, 2024

Dear Zendesk Product Team,

 

We would like to share our suggestions for enhancing the “Updates to your ticket” section in Home in Support (see screenshot below).

To improve the functionality of the "Updates to Your Ticket" section, we suggest that tickets should automatically disappear after being opened. If this isn't feasible, we recommend providing agents with the ability to close tickets themselves from that section.

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    Shawna James

    Community Product Feedback Specialist

    Hey Zhansaya,
     
    Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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    Anna Valdez

    Great suggestion

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