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Bug on Android: Multiple media attachments for Android SDK 32 and lower



Posted Oct 17, 2024

Bug: Duplicate Media Attachments in Chat

 

Use  https://github.com/zendesk/zendesk_sdk_demo_apps_android  zendesk_sdk_demo as example

 

Current Zendesk version

implementation "zendesk.messaging:messaging-android:2.25.0", also reproducible in versions prior to 2.25.0.

 

Bug reproducible in Android versions 7-12 (API level 25-32) and NOT reproducible in Android 13 (API level 33) and above.

 

Steps (Minimal Scenario):

  1. Set up credentials and open the sample app.
  2. Press “Show conversation.”
  3. Tap "Attach file" and choose “Upload a file.”
  4. Tap the back button.
  5. Tap "Attach file" again and choose “Take a photo.”
  6. Confirm sending the file.

Actual Result: Multiple files are attached in the chat instead of one.

Expected Result: No duplicate files should appear in the chat.

Repeating steps 3 and 4 will increase the number of attachments.

 

 


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