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Q3'2024 Product Spotlight - AI Summit Edition



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Jeremy Korman

Zendesk Product Marketing

Posted Oct 17, 2024

Hello Zendesk Users,

We're excited to highlight brand new capabilities that we announced as part of our AI Summit event.  In this edition, we cover:

  1. Agent copilot with auto-assist
    1. Demo Video
    2. Help center: Using auto assist to help agents solve tickets
  2. AI agents - zero training engine
    1. Demo Video
    2. Help center: Use Cases (Zero Training)
  3. AI-powered knowledge
    1. Demo Video
    2. Help center: Using quick answers for generative search in tickets
  4. AI insights and reporting
    1. Demo Video
    2. Help center: Announcing the intelligent triage dataset and prebuilt dashboard in Explore
  5. Voice AI: 
    1. Demo Video
    2. Help center: Using generative AI to create call summaries and transcripts
  6. Analytics dashboard builder
    1. Demo Video
    2. Help center: Working with the dashboard builder (Beta)

Check out all the videos on the YouTube playlist to see these capabilities in action 📹 🤓.  Also, if you want a deeper dive into key announcements from the AI Summit, be sure to join our upcoming Webinar: Zendesk AI Summit Deep Dive.

 

For even more product news, check out our monthly What's New summaries and our weekly release notes


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