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Getting 503 Connection termination



Posted Oct 22, 2024

{"status":{"code":1,"message":"{\"readyState\":4,\"responseText\":\"upstream connect error or disconnect/reset before headers. reset reason: connection termination\",\"status\":503,\"statusText\":\"error\"}"}}


I am hitting POST api call through Zendesk secure settings and getting 503. Is this a Zendesk side error?….I have verified my endpoint and it works fine


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3 comments

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Hiedi Kysther

Zendesk Customer Care

Hi Akshat Agarwal  

503 Errors usually indicate an Internal Server.  It is possible that is an error on our end and we would love to investigate this with you. If you are still experiencing this error, please create a ticket following this guide: Contacting Zendesk Customer Support.

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I am facing also the same issue.

It started 2 weeks ago on a zendesk environment that is a sandbox

 

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Francis Casino

Zendesk Customer Care

Hello LuisPereira!
 
Just like Heidi mentioned, 503 Errors typically point to an Internal Server issue. It might be something on our end, and we’re eager to look into this together with you! If you're still seeing this error, would you mind creating a ticket by following this guide? Contacting Zendesk Customer Support
 
Thank you so much!

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